...Bespoke Picture Framing
01980 655409

Shipping & Returns

We aim to dispatch your order within 3-5 days dependant on the item selected.† It may, however, take up to 4 to 6 weeks to dispatch an order of bespoke embroidered crests or badges that are not held in stock.† If your order is time sensitive please let us know by adding a comment during the checkout process.
You may need to sign for your delivery; we use Royal Mail or a suitable courier service.
Royal Mail first class post (UK) aim to deliver the package as the next working day after dispatch. Royal Mail second class (UK) usually delivery the package 3 working days after dispatch. Courier service delivery normally takes 3 to 5 working days after dispatch. None of the delivery services we use guarantee delivery times. Delivery times for international deliveries vary depending on the destination country. Royal Mail consider a package missing if it has not arrived at its destination after 15 days in the UK, longer for international deliveries.
If we send you the wrong item or the item we send you is faulty we will correct the error as soon as possible. Please email us in the first instance before returning the goods.† We will refund the postage costs when the error is ours.

We follow to the Distance Selling Regulations, which are designed to safeguard you when buying items via post, telephone or on the Internet. You have the legal right to cancel your order for most items within 7 working days of receiving the goods. However, this right does not apply to certain items such as personalised products (such as embroidered crests or printed scrolls which have an identifying name incorporated within the design). If you wish to cancel using this right, you need to inform us in writing (or via email) within 7 working days starting the day after you received the goods. You must take reasonable care of the goods and immediately return them to us at your expense. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.

All returns should be made to the following address:

Army Library Building 402 (behind Wilsonís Pub)
The Packway
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